Privacy Policy

Effective date: November 14, 2026

FEMI Canada Inc (“FEMI Canada”, “we”, “us” or “our”) respects your privacy. This policy explains what personal information we collect through femisales.com and in the course of our business, how we use it, who we share it with, and the choices you have. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Who we are

FEMI Canada Inc is based in Toronto, Ontario, and supplies excavator, backhoe loader and rock-breaker parts to customers across Canada. We are supported by our parent company, FEMI Machinery Parts, in Pune, India, which sources and ships many of the parts we sell.

2. Information we collect

Information you give us. When you request a quote, call us, email us or place an order, we may collect:

• your name and company name
• your email address and phone number
• your province, and your delivery or billing address if you place an order
• details about your machine and the parts you need, such as make, model, serial number, part numbers and quantities
• anything else you choose to include in a message to us

Information collected automatically. Like most websites, our web host keeps standard server logs, which can include your IP address, browser type, the pages you visit and the date and time of your visit. We use these logs only to keep the website running and secure. Our website loads its fonts from Google Fonts, so your browser connects to Google’s servers, which receive your IP address.

Cookies. Our website uses only the cookies needed for it to work. We do not currently use advertising cookies, tracking pixels or analytics tools. If that changes, we will update this policy first.

We do not ask for payment card or banking details through this website.

3. How we use your information

We use personal information to:

• respond to your questions and quote requests
• check that parts fit your machine
• prepare quotes, process orders, arrange shipping and send invoices
• provide customer service, including returns and warranty matters
• keep business, accounting and tax records as the law requires
• protect our website from spam, fraud and misuse

We will not use your information for any other purpose without telling you and, where required, getting your consent.

4. Your consent

By submitting our quote form or otherwise contacting us, you agree that we may collect, use and share your information as described in this policy. You can withdraw your consent at any time by contacting us (see section 11). If you do, we may not be able to provide a quote or complete an order.

5. Marketing emails

We will only send you promotional emails, such as news about products or special offers, if you have agreed to receive them or Canada’s Anti-Spam Legislation (CASL) otherwise allows it. Every promotional email will include a simple way to unsubscribe. Messages about your quotes, orders and deliveries are not promotional.

6. Who we share your information with

We do not sell or rent your personal information. We share it only when needed to run our business:

• FEMI Machinery Parts (India), our parent company, to source parts, confirm fitment and fulfil orders
• Service providers who work on our behalf, such as our website host, our email provider, shipping and courier companies, banks and payment processors, and our accountants
• Authorities, when the law requires it, or when needed to protect our rights or prevent fraud

We expect our service providers to protect your information and to use it only for the services they provide to us.

7. Storage outside Canada

Some of the companies we share information with store or process it outside Canada, including in India and the United States. While it is outside Canada, your information may be accessible to courts, law enforcement and national security authorities in those countries under their laws.

8. How long we keep it

We keep personal information only as long as we need it for the purposes above. Generally, we keep quote requests that do not lead to an order for up to two years. We keep order, invoice and customer records for as long as Canadian tax and business laws require, usually at least six years. After that, we securely delete or destroy the information.

9. How we protect it

We use reasonable safeguards to protect your personal information, including a secure (HTTPS) website, password-protected accounts and limiting access to the people who need it. No method of sending or storing information is completely secure, but we work to protect your information and will notify you and the Privacy Commissioner if a breach creates a real risk of significant harm.

10. Your rights

You can ask us to:

• tell you what personal information we hold about you and how we have used and shared it
• correct information that is inaccurate or incomplete
• stop using your information, by withdrawing your consent

Send your request to our Privacy Officer (see section 11). We will respond within 30 days. We may need to confirm your identity before releasing any information.

11. Contact our Privacy Officer

If you have questions or concerns about this policy or how we handle your information, please contact:

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376.

12. Changes to this policy

We may update this policy from time to time. When we do, we will post the new version on this page and change the effective date at the top.